Legal Stuff
Terms of Use
Last Updated: 13 August 2024
Welcome to Lisa Travers (“we”, “our”, “us”). By accessing or using our website www.lisatravers.co.uk (the “Site”), you agree to comply with and be bound by these Terms of Use. Please read them carefully. If you do not agree to these terms, you must not use our Site.
1. Acceptance of Terms
By using our Site, you confirm that you accept these Terms of Use and agree to comply with them. If you do not agree to these terms, you must not use our Site.
2. Changes to Terms
We may update these Terms of Use from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after any changes indicates your acceptance of the new terms.
3. Accessing the Site
Availability: We strive to ensure that our Site is available at all times, but we do not guarantee that the Site, or any content on it, will always be available or be uninterrupted.
Access Restrictions: We may suspend, withdraw, or restrict the availability of all or any part of our Site for business or operational reasons.
4. Use of Site Content
Intellectual Property: All content on our Site, including text, graphics, logos, images, and software, is the property of Lisa Travers or its licensors and is protected by copyright, trademark, and other intellectual property laws.
Permitted Use: You may use the content on our Site for personal, non-commercial purposes only. You must not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from our Site without our prior written permission.
5. User Conduct
You agree to use our Site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Site. You agree not to:
Use the Site in any way that breaches any applicable local, national, or international law or regulation.
Use the Site to transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material.
Attempt to gain unauthorized access to, interfere with, damage, or disrupt any part of our Site or the server on which it is stored.
6. Links to Third-Party Sites
Our Site may contain links to third-party websites that are not controlled by us. We are not responsible for the content or availability of these external sites, and your use of any third-party websites is at your own risk.
7. Limitation of Liability
No Warranty: The Site is provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the Site or the information, products, or services contained on the Site.
Limitation: To the fullest extent permitted by law, we exclude all liability for any loss or damage arising out of or in connection with your use of the Site.
8. Indemnification
You agree to indemnify, defend, and hold harmless Lisa Travers, its directors, officers, employees, and affiliates from and against any and all claims, liabilities, damages, losses, or expenses arising out of your use of the Site or your breach of these Terms of Use.
9. Governing Law
These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms of Use shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Us
If you have any questions about these Terms of Use, please contact us at:
Email: info@lisatravers.co.uk
Address: Studio 6D Hillgrove Studios, PRSC, 14 Hillgrove Street, Bristol BS2 8JT
Privacy Policy
Last Updated: 13 August 2024
Welcome to Lisa Travers (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.lisatravers.co.uk (the “Site”).
1. Information We Collect
We may collect and process the following data about you:
Personal Information: Name, email address, phone number, postal address, and payment information.
Technical Information: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform.
Usage Information: Information about how you use our website, products, and services.
Communication Data: Details of your communication with us, including emails, messages, and phone calls.
2. How We Use Your Information
We use your personal information for the following purposes:
To Provide Services: Processing orders, delivering products, and providing customer support.
To Improve Our Website: Analyzing how users interact with our Site to improve user experience.
To Communicate With You: Sending you updates, promotional offers, and marketing communications (with your consent).
To Comply With Legal Obligations: Ensuring compliance with applicable laws and regulations.
3. Legal Basis for Processing
We process your personal information based on the following legal grounds:
Consent: Where you have provided your consent to receive marketing communications.
Contractual Necessity: To fulfill our contract with you, such as processing payments and delivering products.
Legal Compliance: To comply with our legal obligations.
Legitimate Interests: To improve our services and ensure the security of our website.
4. Sharing Your Information
We may share your information with third parties in the following circumstances:
Service Providers: Third-party service providers who assist us in operating our website, processing payments, and delivering products.
Legal Requirements: If required by law or in response to legal processes.
Business Transfers: In the event of a merger, sale, or acquisition of our business, your information may be transferred to the new owner.
5. Data Security
We take appropriate technical and organizational measures to secure your personal information and protect it from unauthorized access, alteration, disclosure, or destruction.
6. Your Rights
Under UK data protection law, you have the following rights:
Access: You can request access to the personal data we hold about you.
Correction: You can request correction of any inaccuracies in your personal data.
Deletion: You can request that we delete your personal data where there is no good reason for us to continue processing it.
Objection: You can object to the processing of your personal data where we are relying on legitimate interests.
Data Portability: You can request the transfer of your personal data to another party.
To exercise any of these rights, please contact us at info@lisatravers.co.uk.
7. Retention of Data
We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for legal, accounting, or reporting requirements.
8. Cookies
Our Site uses cookies to enhance your browsing experience. For more information on our use of cookies, please refer to our Cookie Policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@lisatravers.co.uk
Address: Studio 6D Hillgrove Studios, PRSC, 14 Hillgrove Street, Bristol BS2 8JT
Cookie Policy
Last Updated: 13 August 2024
Lisa Travers (“we”, “our”, “us”) uses cookies on our website www.lisatravers.co.uk (the “Site”). This Cookie Policy explains what cookies are, how we use them, and how you can manage them.
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or other electronic device) when you visit a website. They help websites work more efficiently and provide information to the site owners.
2. How We Use Cookies
We use cookies to:
Enhance User Experience: Remember your preferences and personalize your experience on our Site.
Analyze Site Traffic: Collect information about how visitors use our Site to improve its performance and user experience.
Marketing Purposes: Provide you with targeted advertising based on your browsing behavior.
3. Types of Cookies We Use
Strictly Necessary Cookies: These cookies are essential for the operation of our Site. They enable you to move around the Site and use its features.
Performance Cookies: These cookies collect information about how visitors use our Site, such as which pages are visited most often. This data helps us to improve how our Site works.
Functionality Cookies: These cookies allow our Site to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features.
Targeting/Advertising Cookies: These cookies track your browsing habits and allow us to show you advertisements that are more relevant to you.
4. Third-Party Cookies
We may also use third-party cookies from service providers like Google Analytics to analyze website traffic and user behavior. These third parties may have their own privacy policies regarding their use of cookies.
5. Managing Cookies
You can control and manage cookies in several ways:
Browser Settings: Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when a cookie is being sent.
Cookie Banner: When you first visit our Site, you will see a cookie banner that allows you to choose which types of cookies you consent to.
Opt-Out: You can opt-out of specific types of cookies, such as advertising cookies, by using the options provided on our Site or through third-party opt-out tools.
Please note that disabling cookies may affect your experience on our Site, and some features may not function properly.
6. Changes to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
7. Contact Us
If you have any questions about our use of cookies, please contact us at:
Email: info@lisatravers.co.uk
Address: Studio 6D Hillgrove Studios, PRSC, 14 Hillgrove Street, Bristol BS2 8JT
Returns Policy
Last Updated: 13 August 2024
At Lisa Travers, we want you to be completely satisfied with your purchase. If you are not happy with your order, this Returns Policy explains your rights under UK law, how to return items, and how refunds and exchanges are handled.
1. Your Legal Right to Cancel
Under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire 14 days from the day you receive your goods.
How to Exercise Your Right to Cancel:
Notification: To cancel your order, you must inform us of your decision by email at info@lisatravers.co.uk or by post to Lisa Travers, Studio 6D, Hillgrove Studios, PRSC, 14 Hillgrove Street, Bristol BS2 8JT. Please include your order number and details of the item(s) you wish to return.
Return: Once you notify us of your cancellation, you must return the goods to us without undue delay and, in any event, no later than 14 days from the day on which you informed us of your decision to cancel.
Cost of Return: You will be responsible for the cost of returning the goods, unless the item is faulty or not as described.
2. Conditions for Returns
To be eligible for a return, please ensure that:
The item is unused, in the same condition that you received it, and in its original packaging.
The item is not one of the exceptions listed below.
3. Exceptions
Certain items are exempt from being returned, including:
Custom or Personalized Items: Custom-made or personalized artwork cannot be returned unless they are faulty or not as described.
Digital Downloads: Digital products, including downloadable prints, are non-returnable and non-refundable.
Sale Items: Sale items can only be refunded at the sale price and are subject to availability.
4. Faulty or Not as Described Items
If your item is faulty, damaged, or not as described, you are entitled to a full refund or replacement. Please contact us at info@lisatravers.co.uk within 30 days of receiving your order, providing details and, if possible, photographic evidence of the issue.
5. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Processing: If your return is approved, we will process your refund within 14 days of receiving the returned item.
Method of Refund: The refund will be made using the same payment method you used for the original transaction, unless otherwise agreed.
Deductions: We may reduce your refund to reflect any reduction in the value of the goods if this has been caused by unnecessary handling by you.
6. Exchanges
If you would like to exchange an item, please contact us at info@lisatravers.co.uk. Exchanges are subject to product availability. If the item you want is not available, we will offer you a refund.
7. Return Shipping
You are responsible for the cost of returning items, unless the item is faulty or not as described. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
8. Contact Us
If you have any questions about our returns policy, please contact us at:
Email: info@lisatravers.co.uk
Address: Studio 6D Hillgrove Studios, PRSC, 14 Hillgrove Street, Bristol BS2 8JT